Frequently Asked Questions about Value Max
SM
What is
Value Max
SM
?
What will I receive if I join
Value Max
SM
?
How do I access these benefits?
Is there a trial membership period? How does it work?
Can I cancel my program if I decide it’s not for me?
Can I cancel parts of
Value Max
SM
?
Can my whole family use this?
How can I contact you?
How do I change my address on file?
Who are your participating retailers?
Can I return an item after I've paid for it? What is your Refund Policy?
What do I do if I forgot my membership ID#?
How can I request additional membership materials/information?
What is your Privacy Policy?
Is
Value Max
SM
Web site secure?
How do I opt out of receiving future marketing e-mails?
What is your shipping and delivery policy?
What is
Value Max
SM
?
Value Max
SM
is a unique membership program that offers members the opportunity to save on on dining and many home and auto merchants nationwide.
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What will I receive if I join
Value Max
SM
?
You will receive, either in print or electronically via this site, the comprehensive membership materials, which include an overview of the program covering
the terms and conditions and full description of the benefits and services available to our members.
You'll also receive your personal membership identification number that allows you to take advantage of all the money-saving benefits available
the program offers.
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How do I access these benefits?
To access your benefits in
Value Max
SM
, you can order online.
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Is there a trial membership period? How does it work?
Upon enrolling, you will have a trial membership period during which you can use the program benefits as much as you'd like. If you find the service is not
for you, call us before the end of the trial period, toll-free at 1-888-241-0049, and you won't be charged the yearly membership fee*.
If you wish to continue with your membership after the trial period you agreed upon, the low yearly membership fee is automatically charged to the
billing source authorized by you.
* Online enrollees will be charged a $1.00 trial-period fee, in accordance with the agreed upon enrollment terms.
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Can I cancel my program if I decide it’s not for me?
Absolutely. You have the right to cancel your membership at any time. There is never an obligation to remain a member.
Just visit our
Contact Us
page to send an e-mail or call Member Savings toll-free at 1-888-241-0049.
If you cancel during your trial period, you won't be charged the membership fee.
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Can I cancel parts of
Value Max
SM
?
No,
Value Max
SM
is a complete package of benefits designed to work together to assist our members. Unfortunately we cannot separate out specific benefits from the total package.
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Can my whole family use this?
Yes! The members of your immediate family including your spouse, and dependent children who are living in your household at your current address may take advantage of your membership in
Value Max
SM
.
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How can I contact you?
Visit our
Contact Us
page to send an e-mail or call Member Savings toll-free at 1-888-241-0049.
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How do I change my address on file?
Simply visit our Contact Us page to send an e-mail or call Member Savings toll-free at 1-888-241-0049. If sending an e-mail, be sure to include your name, membership ID#, old address and new address for the address change.
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Who are your participating retailers?
Our list of participating retailers is long and is constantly growing. For the most up-to-date listing, please visit the benefit category that interests you.
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Can I return an item after I've paid for it? What is your Refund Policy?
Gift cards/certificates, movie tickets and theme park passes are non-refundable. They cannot be exchanged or returned for a cash, credit or check refund and also may not be redeemed for cash.
Value Max
SM
is not responsible for lost and stolen gift cards/certificates, movie tickets and/or theme park passes after being received by you.
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What do I do if I forgot my membership ID#?
Either visit the Contact Us page and send us an e-mail or call Member Savings toll-free 1-888-241-0049. If sending an e-mail, be sure to include your name and address.
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How can I request additional membership materials/information?
Either visit the Contact Us page to send us an e-mail or call Member Savings toll-free 1-888-241-0049. If sending an e-mail, be sure to include your name, address and membership ID#.
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What is your Privacy Policy?
Click here to read our privacy policy.
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Is
Value Max
SM
Web site secure?
Yes. We use Secure Socket Layer (SSL) to protect your credit card information from unauthorized access. When you place an order online and provide required credit card information, the SSL scrambles or encrypts your information before it is sent to us over the Internet. This protects your credit card information from being read while it is transferred through cyberspace. When we receive your order, the information is kept encrypted until we are ready to process your request. In addition, we meet all of the stringent requirements of the Verisign™ security seal for all online transactions.
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How do I opt out of receiving future marketing e-mails?
Sign on using your membership ID #, visit our Contact Us page, select "Unsubscribe to future marketing"
from the drop-down menu, and email us your request. Please be sure to include your name and membership ID number as well as the email address you would like us to remove from our distribution list.
Please note, to insure you remain as informed as possible on the status of your membership, after opting out you may periodically receive emailed communications regarding benefit order confirmations, program updates and upcoming billing information.
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What is your shipping and delivery policy?
Orders for gift cards/certificates are shipped using
Standard service, at no additional charge and will arrive between 7 and 10 business days after your order is processed.
Orders are processed (i.e. packaged and shipped from our facility) within 24 hours of being placed.
Orders of $2,000 or more require a signature upon delivery.
Items ordered directly from third party retailer partners are subject to that retailer's shipping and handling fees and delivery policy.
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